Orders Not Showing

Not seeing new orders? Here's how to fix it.

Check Your Status

Is Your Truck Open?

1. Look at the status bar at top of app
2. Should show "Open" (green)
3. If closed, open your truck

Is Order Acceptance On?

1. Check the Accepting Orders toggle
2. Should be enabled (green)
3. If off, enable it

Check Notifications

Push Notifications

1. Go to iPad Settings > EetEet Vendor
2. Tap Notifications
3. Enable Allow Notifications

App Notifications

1. In the app, go to Settings > Notifications
2. Make sure alerts are enabled

Check Internet Connection

Orders need internet to arrive:

1. Verify you're connected to Wi-Fi or cellular
2. Try loading a webpage to test
3. See Connection Issues if problems

Refresh the App

Pull to Refresh

On the orders screen, pull down to refresh.

Restart the App

1. Close the app completely
2. Reopen it
3. Check for orders

Check Square Connection

Order processing needs Square:

1. Go to Settings > Square Connection
2. Verify status shows "Connected"
3. If disconnected, reconnect

Are Customers Ordering?

Consider:

• Is it a slow time of day?
• Are you in a busy location?
• Have you been marketing your presence?

Try:

• Posting on social media
• Ensuring your location is accurate
• Checking your menu looks appealing

Order Delay

Sometimes orders take a few seconds to appear:

• Network latency can cause brief delays
• Refresh the orders screen
• Check after 30 seconds

Test Order

To verify everything works:

1. Have a friend place a small test order
2. See if it appears in your queue
3. Process it normally
4. Refund if needed

This confirms the end-to-end flow works.

Still No Orders?

If you've checked everything:

1. Log out and log back in
2. Check for app updates
3. Restart your iPad
4. Contact support with details