Connection Issues¶
Troubleshoot internet and app connectivity problems.
Checking Your Connection¶
Internet Status¶
The app shows your connection status:
- Green indicator - Connected
- Yellow indicator - Slow or intermittent
- Red indicator - No connection
Test Your Internet¶
- Open Safari on your iPad
- Try loading any website
- If Safari doesn't work, the issue is your internet
Wi-Fi Issues¶
Reset Wi-Fi¶
- Open iPad Settings > Wi-Fi
- Toggle Wi-Fi OFF
- Wait 10 seconds
- Toggle Wi-Fi ON
- Reconnect to your network
Forget and Rejoin¶
- Go to Settings > Wi-Fi
- Tap the (i) next to your network
- Tap Forget This Network
- Rejoin the network with password
Check Signal Strength¶
- Move closer to your router
- Check for interference (microwaves, other electronics)
- Consider a Wi-Fi extender if in a dead spot
Cellular Issues¶
If using cellular data:
- Check you have cellular service
- Verify data is enabled for EetEet Vendor
- Go to Settings > Cellular > EetEet Vendor > ON
App Connection Issues¶
"Cannot Connect to Server"¶
- Check your internet connection
- Close and reopen the app
- Check if Square is connected
- Try logging out and back in
Slow or Laggy¶
- Check internet speed
- Close other apps
- Restart the app
Constant Reconnecting¶
- Your connection may be unstable
- Try a different Wi-Fi network
- Switch to cellular if available
During Service¶
Lost connection during orders?
Don't panic:
- Orders already accepted continue
- New orders will arrive when reconnected
- Focus on current orders
- Fix connection when possible
Critical tip: Have a backup connection (mobile hotspot) ready.
Hotspot Backup¶
Set up your phone as a backup:
- On your phone, enable Personal Hotspot
- On iPad, connect to your phone's hotspot
- Use temporarily until main connection returns
When to Contact Support¶
Contact us if:
- Connection issues persist despite good internet
- You're seeing unusual error messages
- Problems happen repeatedly at specific times