Partial Refunds¶
Refund part of an order when only some items had issues.
When to Use Partial Refunds¶
- Missing item from the order
- One item prepared incorrectly
- Customer didn't want one item
- Partial quality issue
Processing a Partial Refund¶
By Item¶
- Open the order details
- Tap Refund
- Select Partial Refund
- Check the items to refund
- Adjust quantities if needed
- Tap Continue
- Review the refund amount
- Confirm
By Amount¶
- Open the order details
- Tap Refund
- Select Partial Refund
- Choose Custom Amount
- Enter the dollar amount
- Add a reason
- Confirm
Partial Refund Calculation¶
When refunding by item:
- Item price is refunded
- Applicable tax is calculated and refunded
- Tip is not affected (unless you choose to refund it)
Example¶
Order total: $25.00
- 2x Tacos: $10.00
- 1x Burrito: $12.00
- Tax: $2.00
- Tip: $1.00
Refunding the burrito:
- Item: $12.00
- Proportional tax: ~$1.09
- Total refund: ~$13.09
Multiple Items¶
You can refund multiple items in one partial refund:
- Select each item to refund
- Adjust quantities as needed
- Review the total
- Confirm
After Partial Refund¶
- Order remains in history with refund noted
- Customer is notified of the partial refund
- Remaining order amount stays collected
Tips¶
Be Fair
If a customer reports a missing item, it's usually best to take their word and refund it. Good service builds loyalty.
Documentation
Add notes about why items were refunded for your records.