Full Refunds¶
Issue a complete refund for the entire order amount.
When to Use Full Refunds¶
- Order couldn't be prepared at all
- Completely wrong order given
- Customer never picked up
- Severe quality issues
Processing a Full Refund¶
- Find the order in Order History or active orders
- Tap to open order details
- Tap Refund
- Select Full Refund
- Add a reason (optional but recommended)
- Confirm the refund
Refund Confirmation¶
You'll see:
- Amount being refunded
- Customer name
- Order details
Tap Confirm Refund to process.
What Gets Refunded¶
A full refund includes:
- Subtotal - All items
- Tax - Full tax amount
- Tip - Customer's tip (returned to them)
After the Refund¶
- The order is marked as "Refunded"
- Customer receives an email notification
- The refund appears in your Square dashboard
- Funds typically return to the customer in 5-10 days
Refund Reasons¶
Adding a reason helps you track patterns:
- Out of ingredients
- Order error
- Customer no-show
- Quality concern
- Customer request
These notes are for your records and aren't shared with customers.
Tips¶
Communicate
If possible, explain to the customer why you're issuing a refund, especially if they're present.
Can't Undo
Refunds are final. Make sure before confirming.