Refunds

Sometimes you need to issue a refund. EetEet makes it easy to process full or partial refunds directly from the app.

When to Refund

Common reasons for refunds:

• Order couldn't be fulfilled - Out of ingredients
• Wrong order - Prepared incorrectly
• Missing items - Items forgotten from order
• Quality issues - Customer unsatisfied
• Customer no-show - Order wasn't picked up

Refund Types

• Full Refund - Refund the entire order
• Partial Refund - Refund specific items or amounts

Refund Process

All refunds are processed through Square:

1. You initiate the refund in EetEet
2. Square processes the refund
3. Customer receives credit to their payment method
4. Refund appears in your Square dashboard

Timing

• Refunds typically process within 5-10 business days
• The time depends on the customer's bank
• You see the refund immediately in your reports

Best Practices

See Refund Best Practices for tips on handling refund situations professionally.

Technical Details

For the full refund system architecture, see the internal Refund System and Refund API Reference docs (team access required).