Printer Troubleshooting¶
Solutions for common printer issues.
Printer Won't Connect¶
Check the Basics¶
- [ ] Printer is powered on
- [ ] Printer battery is charged (if battery powered)
- [ ] iPad Bluetooth is enabled
- [ ] Printer is in pairing mode
Reset Connection¶
- Go to iPad Settings > Bluetooth
- Find your printer
- Tap the (i) icon
- Tap Forget This Device
- Restart your printer
- Re-pair in EetEet app
Printer Already Paired Elsewhere¶
If the printer was used with another device:
- Unpair from the other device first
- Reset the printer (check manual)
- Try pairing again
Nothing Prints¶
Check Connection¶
- Go to Settings > Printer
- Verify status shows "Connected"
- If disconnected, tap Reconnect
Check Paper¶
- Is paper loaded correctly?
- Is there a paper jam?
- Is the paper roll inserted with print side up?
Test Print¶
- Go to Settings > Printer
- Tap Test Print
- If test fails, troubleshoot connection
- If test works, check auto-print settings
Print Quality Issues¶
Faded or Light Print¶
- Paper may be inserted wrong (wrong side up)
- Print head may need cleaning
- Low battery (if battery powered)
Blank or Missing Sections¶
- Paper jam
- Print head issue
- Incompatible paper
Garbled Text¶
- Restart the printer
- Check printer compatibility
- Update printer firmware
Auto-Print Not Working¶
Check Settings¶
- Go to Settings > Printer > Auto-Print
- Make sure it's enabled
- Check what's set to auto-print
Check Connection¶
Auto-print requires an active connection. If printer sleeps:
- Reconnect the printer
- Adjust printer sleep settings (in printer's own settings)
Check Notifications¶
Auto-print needs notification permission:
- iPad Settings > EetEet Vendor > Notifications
- Ensure notifications are allowed
Printer Keeps Disconnecting¶
Range Issues¶
- Stay within 30 feet of printer
- Remove obstacles between iPad and printer
Interference¶
- Other Bluetooth devices may interfere
- Move away from microwaves, wireless routers
Power Management¶
- Disable printer sleep mode if possible
- Keep printer plugged in (not battery)
Printer Specific Issues¶
Star TSP Series¶
- Make sure "iOS" mode is enabled
- Check DIP switch settings
Epson TM Series¶
- Enable Bluetooth in printer settings
- May need Epson app for initial setup
Generic Printers¶
- Ensure ESC/POS compatibility
- May have limited feature support
When to Contact Support¶
Contact us if:
- You've tried all troubleshooting steps
- Printer works with other apps but not EetEet
- Error messages appear
Include:
- Printer make and model
- What you've tried
- Any error messages