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Order Details

View complete information about any order.

Viewing Order Details

Tap any order to see its full details:

  • From the active orders list
  • From order history
  • From a notification

Order Information

  • Order number - Reference number (e.g., #42)
  • Status - New, Preparing, Ready, Completed
  • Timestamp - When the order was placed

Customer

  • Name - How to call the order
  • Order notes - Any general notes

Items

For each item:

  • Name - Menu item name
  • Quantity - How many
  • Modifiers - Customizations (toppings, size, etc.)
  • Notes - Item-specific notes
  • Price - Item total

Payment

  • Subtotal - Before tax
  • Tax - Calculated amount
  • Tip - Customer's tip
  • Total - Final amount charged

Actions from Order Details

Depending on the order status, you can:

  • Accept - Start preparing a new order
  • Ready for Pickup - Mark as complete
  • Print - Print a receipt (if printer connected)
  • Refund - Process a full or partial refund

Order Timeline

The detail view shows when each status change occurred:

  • Order placed: 12:30 PM
  • Accepted: 12:31 PM
  • Ready: 12:45 PM

Finding a Specific Order

By Order Number

If a customer gives you their order number:

  1. Use the search function
  2. Enter the order number
  3. The order appears

By Customer Name

You can also search by customer name if you need to find their order.

Printing from Details

To print an order receipt:

  1. Open the order details
  2. Tap the Print icon
  3. Select printer (if multiple)
  4. Receipt prints

See Print Receipts for more on printing.