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Best Practices

Tips and strategies for success with EetEet.

Before Service

Preparation Checklist

  • [ ] Check menu items and update availability
  • [ ] Verify printer is connected and has paper
  • [ ] Test internet connection
  • [ ] Update your location
  • [ ] Review any pending issues from last service
  • [ ] Open your truck when ready
  • Keep it accurate - Mark unavailable items immediately
  • Add photos - Items with photos get more orders
  • Clear descriptions - Help customers know what they're getting
  • Fair prices - Competitive but profitable

During Service

Order Flow

  1. Accept quickly - Respond within 1-2 minutes
  2. Communicate - Use status updates
  3. Quality first - Don't rush at the expense of quality
  4. Mark ready promptly - Customers are waiting for the notification

Managing Rush Times

  • Enable auto-print for hands-free order intake
  • Consider pausing orders when backed up
  • Mark items unavailable before running out
  • Keep your most popular items stocked

Customer Satisfaction

  • Call orders clearly
  • Double-check orders before handing out
  • Be friendly and professional
  • Handle issues gracefully

Order Management

Accept Strategically

  • During slow times: Accept all orders
  • During busy times: Consider your capacity
  • Don't accept orders you can't fulfill well

Use the Pause Feature

It's better to pause orders than to:

  • Take too long preparing
  • Run out of ingredients mid-order
  • Deliver lower quality during rushes

Handle Issues Proactively

  • Missing item? Refund it immediately
  • Made a mistake? Fix it and apologize
  • Customer complaint? Be understanding

See Refund Best Practices for more.

After Service

End of Day

  • [ ] Complete all orders
  • [ ] Close your truck status
  • [ ] Review the day's orders
  • [ ] Note any menu adjustments needed
  • [ ] Export data if needed for accounting

Review Performance

Regularly check:

  • Number of orders
  • Average order value
  • Refund rate
  • Popular items
  • Slow-moving items

Use Square Dashboard for detailed analytics.

Building Your Business

Stand Out on EetEet

  • Great photos - Invest in good menu photos
  • Accurate location - Be exactly where you say you are
  • Fast service - Quick acceptance and preparation
  • Consistent quality - Every order matters

Customer Loyalty

  • Deliver on expectations every time
  • Fast, accurate, friendly service
  • Make it easy to reorder (consistent menu)

Marketing

  • Announce your location on social media
  • Let customers know you're on EetEet
  • Share your QR code for quick ordering

Technical Best Practices

Reliability

  • Have backup internet (phone hotspot)
  • Keep iPad charged
  • Have backup paper for printer
  • Update the app regularly

Security

  • Keep your login credentials secure
  • Log out on shared devices
  • Review orders for suspicious patterns

Efficiency

  • Use auto-print for busy times
  • Set up notification sounds
  • Position iPad for easy visibility
  • Train staff on the app

Common Mistakes to Avoid

Mistake Better Approach
Accepting orders you can't fulfill Pause orders or mark items unavailable
Forgetting to update location Check location before opening
Ignoring special notes Read notes carefully, accommodate when possible
Delaying refunds Process refunds promptly
Leaving truck "open" when closed Close truck status at end of service

Growing with EetEet

As you get comfortable:

  • Explore all app features
  • Give us feedback on what would help
  • Share best practices with other vendors
  • Help us improve the platform

Questions about best practices? Contact our vendor success team for personalized advice.